Returns & Exchanges

We want you to be fully satisfied with your Justine Clenquet jewelry; however, if you are not completely happy with your purchase, you may return or exchange your items within 14 days of delivery. Please ensure that all pieces are unworn, in their original condition, and kept within their signature packaging.

Return Process

• 1.
  Request a Return

  Contact our customer care team at [email protected] with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Place the jewelry in its original branded box and secure it inside a protective shipping carton to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked postal service to send your package back to our studio in France.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the returned item, your refund will be processed to your original payment method within 5-10 business days.